Job Title: Customer Service Advisor – Complaints
Salary: £17,000 - £18,000
Hours: 40, 09:00-17:30
Contract: Full time / Permanent
An exciting opportunity has arisen here at Touchstone Education for a Customer Service Advisor to join our complaints team.
· Dealing with any and all issues that arise from customers and resolving complaints professionally.
· You will be taking the complaint from initial complaint, investigating and making sure the customer is happy with the outcome.
· Responding to emails and letters in a timely manner
· Managing customers’ expectations
· Administrative duties
· Other ad-hoc duties where necessary
· Strong communication skills (phone, email, letter)
· Excellent problem solving skills
· Computer literate
· Excellent Bonus Structure
· Working with High-net-worth individuals
· Vibrant working environment
· Free Parking To apply for the position please send your CV and cover letter to Toni@touchstoneeducation.co.uk